Medical Office Procedures

COURSE SYLLABUS

Course Code:

HEA 165

Instructor:     

Rhonda Harris, RN, ADN, BSN

E-mail: RhondaNichelle@aol.com

            RhondaHarris1@charter.net

Phone: (864)933-9428

Course Schedule:

This course meets in room 102 on Tuesdays and Thursdays from 8:00 AM to 10:00 AM starting August 9, 2008 to September 13, 2008.

Credit Hours:

3.0 Credit hours awarded upon successful completion of course requirements

Text:

Kinn’s: The Medical Assistant  - An Applied Learning Approach 10th Ed: Alexandra P. Young & Deborah B. Proctor; Elsevier, 2007;  ISBN: 1-4160-2420-4

Study Guide to Accompany Kinn’s: The Medical Assistant  - An Applied Learning Approach 10th Ed; Alexandra P. Young & Deborah B. Proctor; Elsevier, 2007;  ISBN: 978-1-4160-3835-1

Course Description:

The student learns hoe to demonstrate professional patient reception, timely appointment scheduling, basic accounting/bookkeeping services, and health and accident insurance processing.  Also discussed are professional fees, credit arrangements, confidentiality, and organizing facility supplies.  The student is introduced to the concept of the benefits of externship and how to prepare for it.

Course Objectives:

Note:  You may expect that questions on your tests/exams will be based upon demonstrating your knowledge of the following course objectives.

Upon successful completion of this course, the student will be able to:

  • Schedule a patient for appointment.
  • Write basic correspondence.
  • Be responsible for handling the every day duties of front office.

Prerequisite:

HEA 150 or Permission of instructor

Course Outline:

Week One:      Introduction; Chapter 11 – Computer Concepts

                        Chapter 12 – Telephone Techniques

Week Two:      Chapter 13 – Scheduling Appointments

                        Chapter 10 - Patient Reception and Processing

Week Three:   Chapter 10 – Office Environment and Daily Operations

                        Chapter 14 – Medical Records Management

Week Four:     Chapter 15 – Written Communications and Mail Processing

                        Chapter 16 – Health Information Management

Week Five:      Chapter 11 (Review HIPPA and Confidentiality) –

                        Privacy in the Physician’s Office

                        Review

Week Six:       Final Exam

Instruction Method:

A variety of instruction techniques will be used in this course.  These practices include (but are not limited to) class lecture; small group work; discussion; group projects; out-of-class assignments; individual assignments; electronically based research; expected e-mail communications, etc.

Grading:

Homework                                                                                            10%

Cumulative Test 1                                                                                 20%

Cumulative Test 2                                                                                 20%

Cumulative Test 3                                                                                 20%

Quiz’s                                                                                                   10%

Self-assessment (this grade is assigned by the individual student

as an overall indication of his/her “overall effort”)                                 20%

                                                                                                            100%

*Missed tests:  If you miss a test, you must schedule to take the test within one week of having missed it or you will not be eligible to take the test at all.

Grading Scale:                       A=90-100

                                               B=80-89

                                               C=70-79

                                               D=60-69

                                               F=Below 60

Attendance:

Regular attendance is expected because it is through regular attendance that you will hear and learn from the experience of your instructor as well as from the input (questions, answers, discussions, concerns) of others of the members of your class.  You may also “attend” classes (when you are not physically able to be present in class) by communicating with members of your assigned group and finding out from them what class materials you have missed and/or other aspects of what went on in class that you should know about.  You can also “attend” by keeping in touch with your instructor through the use of e-mail.  Let your instructor and members of your group know that you might be late, or that you’re too ill to come to class, or that you’ve missed an assignment and are trying your best to complete it, etc.  As you can see by the section on grade assignment (above), you will earn one point for every week of perfect attendance.  You attend ten weeks and you receive a very positive 10% of your grade.  You must be in attendance for your scheduled test dates.  You must be in attendance for your scheduled group presentation dates.

Make-up work:

It is the individual student’s responsibility to find out from one of his classmates and/or group members what materials he/she might have missed as the result of having missed a class session. Call your classmates; e-mail them; keep up with them; be responsible for getting the information that you need in order to demonstrate competence in this course.

Academic Dishonesty

Plagiarism and cheating are serious offenses and may be punished by failure on exam, or homework or failure of the course, and/or suspension /expulsion from the college.

Resources

The College has adequate resources to assist students in researching projects (i.e. books, magazines, newspapers, Internet, LIRN).

Changes

In accordance with the policy of the College, your instructor has the right to change the syllabus in a manner that he/she feels necessary in order to better accomplish the goal(s) of this course.